How to request a refund and how product use affects eligibility. Effective 8 August 2026.
说明如何申请退款，以及实际使用如何影响退款资格。生效日期：2026 年 8 月 8 日。
Paddle.com is the Merchant of Record for orders placed through the Paddle checkout on Vignis.ai. Paddle processes payment, applicable tax, receipts, buyer billing support, refund approval, and returns. Refunds must be issued through Paddle rather than paid directly by Vignis LLC.
You may submit a refund request within 14 calendar days of the transaction date. Each request is reviewed case by case under this policy, Paddle’s Buyer Terms and Refund Policy, product usage, and applicable law. Paddle may approve a full refund, approve a partial refund, or decline the request.
If no restricted member film, article, source note, download, learning trail, or other paid benefit has been opened or used, a request made within the 14-day window will normally be submitted to Paddle for a full refund, subject to Paddle approval and fraud or abuse checks.
By requesting immediate access after payment, you acknowledge that streaming, opening, downloading, saving progress in, or otherwise benefiting from paid member content constitutes use. The consumed portion is not refundable where permitted by law. A later request may be partially refunded or declined according to documented use, unused value, Paddle’s decision, and applicable law.
Where Paddle permits a discretionary partial refund, the amount may reflect only the unused portion of the purchase and may exclude transaction, currency-conversion, or refund costs that Paddle does not return, to the extent permitted by Paddle and applicable law. A partial refund is not described as a full refund.
Duplicate or incorrect charges, non-delivery, a confirmed material technical defect that cannot be resolved, and any non-waivable consumer right may qualify for a full refund. Where a full refund is required by law or approved by Paddle, the buyer receives the full amount Paddle determines is refundable; no Vignis processing deduction is taken from that amount.
Use the refund route in the Paddle receipt or at paddle.net. You may also email contact@vignis.ai with the account email, transaction reference, reason, and relevant device or access details. Vignis may review available server-backed entitlement, access, and progress records, together with streaming or download events where those features record them, solely to assess delivery and usage.
A full refund ends the related pass. A partial refund for unused remaining access also ends or proportionately restricts the related access. Approved refunds are returned by Paddle to the original payment method where possible; bank and wallet processing times vary.
Nothing in this policy limits rights that cannot lawfully be waived. Paddle is the seller of record and may make the final refund decision under its Buyer Terms, Refund Policy, payment-scheme rules, and applicable law.
通过 Vignis.ai 内 Paddle 收银台完成的订单，由 Paddle.com 担任记录商户，处理付款、适用税费、收据、买家账单支持、退款审批与退货。退款必须经 Paddle 处理，Vignis LLC 不会私下向买家转账。
你可在交易日起 14 个自然日内申请退款。每项申请将结合本政策、Paddle 买家条款与退款政策、产品实际使用情况及适用法律个案审查。Paddle 可批准全额退款、部分退款或拒绝申请。
如果未打开或使用任何受限会员影片、文章、来源笔记、下载、学习路径或其他付费权益，14 天内提交的申请通常会送交 Paddle 审查全额退款，但仍须通过 Paddle 审批及反欺诈、反滥用检查。
你在付款前请求立即开通，即确认观看、打开、下载、保存学习进度或以其他方式使用付费内容均构成实际使用。在法律允许范围内，已消费部分不可退款；后续申请可能根据已记录使用量、未使用价值、Paddle 决定及适用法律被部分批准或拒绝。
如 Paddle 允许酌情部分退款，退款金额可仅反映未使用部分；在 Paddle 和适用法律允许范围内，也可不包含 Paddle 不予返还的交易、汇率转换或退款处理成本。部分退款不会被称为全额退款。
重复或错误扣款、未能交付、经确认且无法解决的重大技术故障，以及不得放弃的消费者权利，可能符合全额退款条件。如适用法律要求或 Paddle 批准全额退款，买家将收到 Paddle 确定应退的全额，Vignis 不会再从该金额中扣除处理费。
可使用 Paddle 收据中的退款入口或访问 paddle.net；也可将账户邮箱、交易编号、理由及相关设备或访问情况发送至 contact@vignis.ai。Vignis 仅为判断交付与使用情况，可审查服务器保存的权益、访问与进度记录，以及相关功能实际记录时产生的观看或下载事件。
全额退款将结束对应通行证。对未使用剩余访问权作出部分退款时，对应访问权也会结束或按比例受限。获批退款由 Paddle 在可能情况下退回原付款方式，银行卡与钱包的到账时间可能不同。
本政策不限制任何不得依法放弃的权利。Paddle 是记录卖方，可依其买家条款、退款政策、支付网络规则与适用法律对退款作出最终决定。